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Privacy policy

Privacy Policy

Last updated: 19 June 2026

This Privacy Policy describes how Duke Banjo Ukuleles (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.dukeuke.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

 

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

 

  • Information We Collect Directly from You: Basic contact details (name, address, phone, email); Order information (billing/shipping address, payment confirmation); Account information (username, password); Shopping information (items viewed, cart, wishlist); and Customer support information.

     

  • Information We Collect through Cookies: Usage Data, including device and browser information, network connection, IP address, and interaction with the Services.

  • Information We Obtain from Third Parties: Companies who support our Site and Services (e.g., Shopify), payment processors, and online tracking technology partners. Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, manage your account, arrange shipping, facilitate returns, and enable reviews.

  • Marketing and Advertising: To send promotional communications and show targeted advertisements.

  • Security and Fraud Prevention: To detect, investigate, and take action regarding possible fraudulent or illegal activity.

  • Communicating with you: To provide customer support and maintain our business relationship.

Cookies We use Cookies to power and improve our Site and Services. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. Where required by law, we will obtain your explicit consent before placing non-essential cookies on your device. You may manage or withdraw your consent for these cookies at any time via the cookie settings banner or link provided on our Site. Please keep in mind that blocking Cookies can negatively impact your user experience.

How We Disclose Personal Information We may disclose your personal information to third parties for legitimate purposes, including:

  • Vendors who perform services on our behalf (IT, payment processing, fulfillment, and shipping).

  • Business and marketing partners (including Shopify).

  • When you direct or consent to the disclosure.

  • With our affiliates or in connection with a business transaction (e.g., merger or bankruptcy) to comply with legal obligations or enforce terms of service.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content If you choose to submit user-generated content (e.g., reviews) to public areas of the Site, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available.

Third Party Websites and Links Our Site may provide links to third-party platforms. We do not guarantee and are not responsible for the privacy or security of such sites. You should review their privacy policies before providing them with information.

Children’s Data The Services are not intended for children, and we do not knowingly collect personal information about them. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention We cannot guarantee perfect security, and we recommend that you do not use unsecure channels to send sensitive information. We retain your personal information only as long as necessary to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices Depending on where you live, you may have rights including the Right to Access/Know, Delete, Correct, Portability, Restriction of Processing, Withdrawal of Consent, and Appeal.

  • Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe option.

  • Right of Withdrawal: For customers located in the European Union, the exercise of your Right of Withdrawal as described in our Refund Policy is facilitated through the dedicated withdrawal mechanism provided on our Site.

We will not discriminate against you for exercising these rights. We may require verification of your identity before processing a request.

Complaints If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users Please note that we may transfer, store and process your personal information outside the country you live in, including in Canada, the United States, and other regions. Your personal information is processed by our team and third-party service providers in these regions to facilitate global fulfillment and quality control. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority.

 

Contact Should you have any questions, or if you would like to exercise any of your rights, please call +64 220 475 253 (New Zealand Timezone), email us at jamie@dukeuke.com, or contact us at: Duke Uke, 106 Park Road, Belmont, WGN, Lower Hutt 5010, New Zealand.

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